I am a first time customer that found Autotrend Diagnostics on the AAA member website. The Autotrend Diagnostics website indicates they have been in business quite awhile and the customer feedback on their website and on Yelp, etc., was very positive. I found the personnel friendly and they appeared to have sound mechanical expertise in diagnosing the problems with the car. I was treated with respect along with an attitude of making the customer feel welcomed, that the best professional service would be performed, and that customer satisfaction is an important factor for them. Jose was very kind in listening to my concerns, took time to answer all of my numerous questions, and explained the recommended repairs in terminology I could understand to make an intelligent decision regarding the quote. As a woman unfamiliar with automobile mechanical issues I did not feel intimidated to blindly accept their recommendations or that any ‘extra repairs’ were being recommended in the quote. The quote was easy to read along with the breakdown of the charges and the repair turn around time was as quoted. I feel confident with the repair work they did. Reading a number of posted reviews before I contacted them, I was aware their prices were on the high end, but perhaps that is because they give a 3-year on parts, verses the usual 1-year. The AAA 10% discount received was a very nice bonus. After this initial auto repair I would gladly recommend Autotrend Diagnostics to friends for both basic services and needed repairs. They seem to be reputable, honest, and genuinely strive to have their customers confident with the repair work done.
Thank you so much for the heartfelt review. We truly appreciate you for sharing your positive experience with us. :-)
- Autotrend Diagnostics